Frequently Asked Questions

Please note Total Time = Processing Time + Shipping Time (This does not include customs delay, weekend, holiday period and any force majeure.)

Our shipping center processes orders Monday-Sunday. There are different delivery speed options available during checkout, typically Standard, Expedited, and Priority.

Standard Shipping : Your order will reach you in 20-40 business days from the date it was shipped.

Expedited Shipping : Your order will be delivered to you in 10-20 business days from the shipped date.

Priority Air Mail : Shipping time varies from region to region. Please visit our shipping methods for more specific information.

Note :

1. You will receive an e-mail notifying you that your order has been dispatched.

2. Non-business days are Saturdays, Sundays and local holidays in the destination country/region.

3. For more details you can check related information here.

1. Items shipped from can be returned within 30 days of receipt.

2. For hygiene reasons, shapewear, underwear, pajamas and swimwear are not eligible for return.

Note : Please contact us if you wish to return an item. Returns will not be accepted without prior discussion and authorization.

1. Contact Customer Service with order information and a brief description of your return. We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.

2. Print the return slip and put it inside your package along with the item(s) you are going to return and pack the item properly.

3. Send item(s) back to us through local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.

4. We will process your return in 1-3 business days of receipt of the package.

Items shipped from Newchic.com can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

There are many reasons why you could not receive the parcel. Please try to check the tracking information to see if there are any unusual messages.

If you have not received your order, please check your order status first. 

Some of the reasons could be :

A. Your order is still in processing status and has not been dispatched yet. Please note that each item is accompanied by a processing time in the product description page. Your order may be in line for packing or inspection before being shipped out.

B. Your order is in transit, and it is within the estimated delivery time, please wait for delivery. In most cases, orders will arrive within the estimated time. If your order has not arrived and is taking longer than the estimated delivery time, please contact us.

c. Your order may have been returned for the following reasons :

• The courier attempted to deliver to you but could not locate you to sign for delivery.

• The shipping address is incorrect or incomplete.

• The package was rejected during customs clearance.

With the above situation, please contact us to follow up your order.

You could change your shipping address before we hand over it to courier partner. Here are some advices on it :

1. If you have not paid for your order or paid by PayPal, and the order is not shipped:

You can cancel it in your account and place a new one with the correct shipping address.

2. If you have already paid for your order and it's not by PayPal :

If you need to change the address, please contact us as soon as possible and provide your driver's license or ID card information for customer information security, we will hep you to change.

Note :

1. Please note that for orders which is "shipped", it's a pity to tell you that changing the shipping address is not available anymore.

2. To ensure your package can be delivered successfully, please make sure to enter a correct and complete shipping address when ordering.

1. If you find that the tracking result information indicates that your parcel is under "Alert" or "Undelivered" status, it means your item might undergo unusual shipping conditions.

This may be due to several reasons : Refusal by the recipient, absence of the recipient, expiry of collection deadline, customs issues/or item loss, damage, etc.

Advice :

• You can check the shipping address of the corresponding order in your Account -> View orders -> My order firstly, please click here to check.

• Secondly, please contact us and provide our after-sale customer service team with the order number, sku number and the problem.

• Please note we can only change to another color/size with the same price.

• Please contact us if the order is in an early stage of processing.

• We cannot change items after the order shipped.

• If customers want to return an item with no quality issues, or not responsibility, customers will be responsible for paying the return shipping fee.

• If you have any questions, please do not hesitate to contact us.